OFOMATA PHILIP

Client Relations & Financial Operations Specialist

About

A highly analytical and client-focused professional with a proven track record in project management, digital content delivery, and operational accuracy within the ed-tech sector. Adept at leveraging cross-functional collaboration and data-driven insights to enhance client relationships and drive significant business outcomes, including a 15% increase in market reach. Eager to apply expertise in problem-solving, digital transformation, and precision to a dynamic role within the financial industry.

Work Experience

Product Designer | Content Strategist | Client Service Representative

Coinlearnity

May 2022 - Jan 2025

Lagos, Lagos State, NG

Spearheaded content strategy, product design, and client service initiatives for an ed-tech platform, significantly enhancing user engagement and operational efficiency.

  • Developed and delivered high-quality digital educational video materials on forex and stock trading, serving as a critical bridge between complex technical information and over 1,000 learners.
  • Spearheaded content strategy for marketing campaigns, directly contributing to a 15% increase in platform reach and enhanced brand visibility through targeted messaging.
  • Managed comprehensive documentation for over 1,000 learning assets and support content, ensuring data accuracy and accessibility for a large user base.
  • Streamlined client expectation management and feedback loops, ensuring seamless content delivery and driving continuous platform improvements based on user insights.

Intern

Jorinno Survey Services & Assoc.

Apr 2021 - Oct 2021

Ihiala, Anambra State, NG

Conducted spatial analyses and managed digital mapping projects to support urban planning and community development initiatives.

  • Performed comprehensive spatial analyses across diverse locations in Ihiala town, significantly enhancing the accuracy and reliability of data used in urban planning initiatives.
  • Digitized and meticulously managed multiple spatial maps utilizing ArcGIS, improving data precision and accessibility for critical urban development projects.
  • Represented the organization in various community planning forums, fostering stakeholder engagement and contributing to local development strategies.

Education

Environmental Management

ANAMBRA STATE UNIVERSITY

Nov 2017 - Nov 2022

Anambra, Anambra State, NG

Awards

President, Church Wardens Association (CWA)

Church Wardens Association (CWA)

Jan 2022

Served as elected President, overseeing operations and fostering community engagement within the association from 2020-2022.

President, Nigerian Federation of Catholic Students (NFCS)

Nigerian Federation of Catholic Students (NFCS)

Jan 2022

Led student initiatives and represented the federation, promoting student welfare and organizational growth from 2020-2022.

Languages

English

Skills

Project Management

  • Project Planning
  • Project Execution
  • Cross-functional Collaboration
  • Stakeholder Management

Client Relations

  • Client Service
  • Dispute Resolution
  • Client Expectation Management
  • Feedback Management
  • Customer Satisfaction

Content Strategy & Design

  • Content Strategy
  • Digital Content Delivery
  • Product Design
  • Educational Content Development
  • Video Production

Operations & Data Management

  • Operational Accuracy
  • Documentation Management
  • Data Analysis
  • Spatial Analysis

Software & Tools

  • Microsoft Office Suite
  • OfficeAI Tools
  • ArcGIS

Business Development

  • Marketing Campaigns
  • Market Reach Expansion
  • Digital Transformation Initiatives